OUR KNOW HOW

A collection of our Insights to reference while managing todays business complexity.
Rethinking the transition of the Family Business: 7 guidelines for the future

Rethinking the transition of the Family Business: 7 guidelines...

"Owning 100% of a family run business at all costs is often a strategic goal but not so when the business is not…
Analytics: how to rethink in a new context with a new approach

Analytics: how to rethink in a new context with...

The language with which business problems are addressed is often analytical, and the rational approach almost always prevails when making business decisions. Knowing…
Navigating the new normal: underused information and inexistent data

Navigating the new normal: underused information and inexistent data

You often hear that the Coronavirus (COVID-19) pandemic took us by surprise. Is that really true? Using information correctly is a priority for…
Navigating the new normal: the role of leadership in overcoming the crisis

Navigating the new normal: the role of leadership in...

The Coronavirus pandemic is putting under the microscope the status quo of new and old leaders. In the first case you need to…
Navigating the New Normal:  4 Actions to Build a Post Covid-19 Strategy

Navigating the New Normal: 4 Actions to Build a...

In the fight against Coronavirus (Covid-19), many governments have decided on varying timelines and strategies to ease lock-down and move to a new…
Beyond Covid-19. How to avoid losing customers, business relationships and perspective.

Beyond Covid-19. How to avoid losing customers, business relationships...

The Coronavirus (Covid-19) pandemic has changed plans that were in the making and blocked projects at their inception. However, this ‘free time’ can…
How do you win new customers without losing sight of the old?

How do you win new customers without losing sight...

When it comes to the B2B market, customer and business relationships are key to achieving long lasting results. This is the reason why…
Customer Satisfaction B2B: the ingredients for a successful survey

Customer Satisfaction B2B: the ingredients for a successful survey

It seems obvious that companies should try to satisfy their customers. Satisfied customers usually return, tell other people about their experiences and can…
Are you giving ‘Value for Money’?

Are you giving ‘Value for Money’?

The balance between actual price and quality perceived by customers of your product depends to a great extent on your specific business strategy.
Tender, RFP or RFQ, how to win the next contract.

Tender, RFP or RFQ, how to win the next...

Whichever your customer has decided to use, Invitation to Tender, RFP, RFQ, they are invaluable tools for companies as they create competitive mechanisms…
Why Customer Experience matters to your business

Why Customer Experience matters to your business

A Customer Value analysis aligns an organization with its customers and its market. A company’s strategic decisions should not be based solely on…
How to prevent customer dissatisfaction in B2B markets

How to prevent customer dissatisfaction in B2B markets

How to avoid customer dissatisfaction in the B2C market is a dilemma widely explored and documented. The B2B market, where goods are sold…
Internal project, external team: when is it convenient?

Internal project, external team: when is it convenient?

Companies live through projects. Some of them are so tied to characteristic management that they require long stages of preparation, other times they…
Strategic Planning & Business Intelligence: the human element

Strategic Planning & Business Intelligence: the human element

Enabling technologies and the digital revolution have overwhelmed every aspect of modern business: insurance companies become ‘fintech’, banks ‘insurtech’, winning business models have…
Business Plan and Entrepreneurship: Creating a Winning Formula

Business Plan and Entrepreneurship: Creating a Winning Formula

Is planning a good thing, or is it better to improvise? In the age of innovation and with start-ups dominating the scene, there…
OPEN INNOVATION: Which Innovation Strategy?

OPEN INNOVATION: Which Innovation Strategy?

Markets are constantly evolving and companies need to understand which innovation model to adopt in order to remain competitive. What is the best…
M&A: How to manage an acquisition (M&A).

M&A: How to manage an acquisition (M&A).

Acquisitions, more generally known as mergers and acquisitions (M&A), originate from varying factors. In some cases, these are normal phases expected during a…
Team size and performance. Building a winning combination.

Team size and performance. Building a winning combination.

How many people do we need? What profiles? Have we budgeted properly? Entrepreneurs and managers may often face these kinds of questions when…
Digital trust: cybersecurity and its hypercomplexity

Digital trust: cybersecurity and its hypercomplexity

What is cybersecurity: Cybersecurity refers to that part of information security subject to information technologies, which deals with the analysis of challenges and…
COMPLEXITY IN THE AVIATION SECTOR

COMPLEXITY IN THE AVIATION SECTOR

The subject of hypercomplexity is very often underestimated. It can often be observed when facing a sector that presents room for improvement in order to…
GROCERY ONLINE RETAILERS: NEW BUSINESS NEW COMPLEXITY

GROCERY ONLINE RETAILERS: NEW BUSINESS NEW COMPLEXITY

Imagine you go to dinner at a friend’s house. He tells you that as he has realized there is no food and that…

Subscribe to our Newsletter to keep up to date on our latest news and articles.

Sign up now

Iscriviti alla nostra Newsletter per restare aggiornato sui nostri ultimi articoli

Iscriviti adesso