OUR KNOW HOW

A collection of our Insights to reference while managing todays business complexity.
How to accelerate recovery: the automation and industrial machinery sector

How to accelerate recovery: the automation and...

As demand declines, many industrial companies are delaying purchases of new machinery,…
How to Elevate the B2B Customer Experience

How to Elevate the B2B Customer Experience

In a continuously changing market, it can be difficult to know in…
Rethinking the transition of the Family Business: 7 guidelines for the future

Rethinking the transition of the Family Business:...

"Owning 100% of a family run business at all costs is often…
Analytics: how to rethink in a new context with a new approach

Analytics: how to rethink in a new...

The language with which business problems are addressed is often analytical, and…
Navigating the new normal: underused information and inexistent data

Navigating the new normal: underused information and...

You often hear that the Coronavirus (COVID-19) pandemic took us by surprise.…
Navigating the new normal: the role of leadership in overcoming the crisis

Navigating the new normal: the role of...

The Coronavirus pandemic is putting under the microscope the status quo of…
Navigating the New Normal:  4 Actions to Build a Post Covid-19 Strategy

Navigating the New Normal: 4 Actions to...

In the fight against Coronavirus (Covid-19), many governments have decided on varying…
Beyond Covid-19. How to avoid losing customers, business relationships and perspective.

Beyond Covid-19. How to avoid losing customers,...

The Coronavirus (Covid-19) pandemic has changed plans that were in the making…
How do you win new customers without losing sight of the old?

How do you win new customers without...

When it comes to the B2B market, customer and business relationships are…
Customer Satisfaction B2B: the ingredients for a successful survey

Customer Satisfaction B2B: the ingredients for a...

It seems obvious that companies should try to satisfy their customers. Satisfied…
Are you giving ‘Value for Money’?

Are you giving ‘Value for Money’?

The balance between actual price and quality perceived by customers of your…
Tender, RFP or RFQ, how to win the next contract.

Tender, RFP or RFQ, how to win...

Whichever your customer has decided to use, Invitation to Tender, RFP, RFQ,…
Why Customer Experience matters to your business

Why Customer Experience matters to your business

A Customer Value analysis aligns an organization with its customers and its…
How to prevent customer dissatisfaction in B2B markets

How to prevent customer dissatisfaction in B2B...

How to avoid customer dissatisfaction in the B2C market is a dilemma…
Internal project, external team: when is it convenient?

Internal project, external team: when is it...

Companies live through projects. Some of them are so tied to characteristic…
Strategic Planning & Business Intelligence: the human element

Strategic Planning & Business Intelligence: the human...

Enabling technologies and the digital revolution have overwhelmed every aspect of modern…
Business Plan and Entrepreneurship: Creating a Winning Formula

Business Plan and Entrepreneurship: Creating a Winning...

Is planning a good thing, or is it better to improvise? In…
OPEN INNOVATION: Which Innovation Strategy?

OPEN INNOVATION: Which Innovation Strategy?

Markets are constantly evolving and companies need to understand which innovation model…
M&A: How to manage an acquisition (M&A).

M&A: How to manage an acquisition (M&A).

Acquisitions, more generally known as mergers and acquisitions (M&A), originate from varying…
Team size and performance. Building a winning combination.

Team size and performance. Building a winning...

How many people do we need? What profiles? Have we budgeted properly?…
Digital trust: cybersecurity and its hypercomplexity

Digital trust: cybersecurity and its hypercomplexity

What is cybersecurity: Cybersecurity refers to that part of information security subject…

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