OUR KNOW HOW

A collection of our Insights to reference while managing todays business complexity.
How well do you know your (PX) Partner Experience? Distinguish "sell-with" from “sell-thru” partners and align your strategy with your sales channels.

How well do you know your (PX)...

How appropriate is your Channel & Distribution Strategy? Your direct and indirect…
"We have been selling to our B2B clients for years, we know them very well; customer experience strategy doesn’t apply to us." If B2B and B2C converge, how will you adapt your business?

"We have been selling to our B2B...

As the market changes, without a good B2B experience management strategy, you…
Which Survey should you be using to analyse your B2B customer experience?

Which Survey should you be using to...

Knowing how effective the experience you offer your customers, partners or distributors…
Strategic Information: seven mistakes that can put your company's growth at risk.

Strategic Information: seven mistakes that can put...

The mistakes that can undermine growth and continuity in a business are…
Customer Satisfaction B2B: the ingredients for a successful survey

Customer Satisfaction B2B: the ingredients for a...

It seems obvious that companies should try to satisfy their customers. Satisfied…
How to Elevate the B2B Customer Experience

How to Elevate the B2B Customer Experience

In a continuously changing market, it can be difficult to know in…
How do you win new customers without losing sight of the old?

How do you win new customers without...

When it comes to the B2B market, customer and business relationships are…
Are you giving ‘Value for Money’?

Are you giving ‘Value for Money’?

The balance between actual price and quality perceived by customers of your…
Tender, RFP or RFQ, how to win the next contract.

Tender, RFP or RFQ, how to win...

Whichever your customer has decided to use, Invitation to Tender, RFP, RFQ,…
Why Customer Experience matters to your business

Why Customer Experience matters to your business

A Customer Value analysis aligns an organization with its customers and its…
How to prevent customer dissatisfaction in B2B markets

How to prevent customer dissatisfaction in B2B...

How to avoid customer dissatisfaction in the B2C market is a dilemma…
Customer Referencing to ensure success during Mergers & Acquisitions

Customer Referencing to ensure success during Mergers...

Whether it's acquiring or selling a business, Customer Referencing has become crucial…
OPEN INNOVATION: Which Innovation Strategy?

OPEN INNOVATION: Which Innovation Strategy?

Markets are constantly evolving and companies need to understand which innovation model…
Uncertainty and 2020 go hand in hand. It's time to get used to it.

Uncertainty and 2020 go hand in hand....

Time Magazine has called it the worst year ever but for companies…
How to accelerate recovery: the automation and industrial machinery sector

How to accelerate recovery: the automation and...

As demand declines, many industrial companies are delaying purchases of new machinery,…
Rethinking the transition of the Family Business: 7 guidelines for the future

Rethinking the transition of the Family Business:...

"Owning 100% of a family run business at all costs is often…
Analytics: how to rethink in a new context with a new approach

Analytics: how to rethink in a new...

The language with which business problems are addressed is often analytical, and…
Navigating the new normal: underused information and inexistent data

Navigating the new normal: underused information and...

You often hear that the Coronavirus (COVID-19) pandemic took us by surprise.…
Navigating the new normal: the role of leadership in overcoming the crisis

Navigating the new normal: the role of...

The Coronavirus pandemic is putting under the microscope the status quo of…
Navigating the New Normal:  4 Actions to Build a Post Covid-19 Strategy

Navigating the New Normal: 4 Actions to...

In the fight against Coronavirus (Covid-19), many governments have decided on varying…
Beyond Covid-19. How to avoid losing customers, business relationships and perspective.

Beyond Covid-19. How to avoid losing customers,...

The Coronavirus (Covid-19) pandemic has changed plans that were in the making…

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