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The Customers Perception is your Reality
With this in mind, C-Value has been designed to gather real opinions regarding customer experience and customer satisfaction. C-Value enables you to build an experience aligned with your customers’ needs and expectations. By improving their satisfaction and your existing relationship, you increase your return on customer investment.
Customers are selected based on their suitability as participants to ensure that authentic opinions are gathered and maximum value is gained from the results.
The survey can gather insights on one or more areas for example Customer Satisfaction, experience with the Services and Products offered or identification of an approach to launch Innovative products.
Each survey is customized both at attribute level and the KPI’s on which feedback will be collected which will identify the areas which need improvement or immediate action.
Customers participating in the survey acknowledge the investment being made in the existing relationship producing a positive effect on the customer experience right from the beginning.
By conducting periodically this survey, the data collected becomes a strategic asset for the company from which to formulate guidelines and take decisions on all business areas.
Consulting Mix guarantees transparency and impartiality during all phases of the process without overlapping with the existing supplier/client relationship. This allows for objective, reliable and relevant feedback to be obtained on which to base the corrective actions.