CVALUE

A survey developed specifically for B2B companies

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CValue is a unique service that collects objective Insights which enable you to define new strategies to meet your market’s needs. Our projects are designed to collect information relevant to you which can be used to resolve your company’s key issues across all areas of the organization by increasing your businesses potential.

CUSTOMER REFERENCING
& EXPERIENCE

Analyzing Customer Experience to increase Loyalty
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DISTRIBUTION STRATEGY &
PARTNER EXPERIENCE (PX)

Rethinking Customer Solutions to increase Customer Satisfaction
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Customers are selected based on their suitability as participants to ensure that authentic opinions are gathered and maximum value is gained from the results.
The survey is designed to gather insights regarding all areas of the Business including specific product or service lines.

Each survey is customized around the business using internal attributes and KPI’s. These will define the information gathered and used to identify the areas which require action in order to maximise profit.

By conducting periodically the interviews , the data collected becomes a proprietary strategic asset for the company to utilize when strategic decisions need to be taken.

Consulting Mix guarantees transparency and impartiality during all phases of the process. This enables objective, reliable and relevant feedback to be obtained and used in our recommendations.

HOW IT WORKS

Target

Participants are identified in target with the goal of the survey. The survey can be used to focus on some or all areas of the businesson a macro or micro level.

Contact

Interviews are planned once all participants are confirmed. During the fielding we maintain contact with your sales and project representatives.

Insight

Onceall interviews have been completed, data is analized and classified and the areas requirement action are identified.

Customer Report

A Customer and Global Report is presented containing our recommendations.

"None of your competitors conduct such a thorough survey, at most they ask me to fill out an online questionnaire, often multiple choice. I like the fact that it is face to face where you listen and understand what I need and what still doesn't work." (CEO)
"Last year I had a few complaints which were resolved a few months after I agreed to the interview. Your sales representative took the right course of action and we no longer have any issues." (Purchasing Director)
"I hope that actions will follow. I find the survey is well structured and there is a good flow of communication." (IT area manager)
"I agreed to give feedback and I have held nothing back. The reason is because i like this approach of asking my opinion face to face and in such an organized and structured way. What I hope is that I will see some improvements after this." (Production manager)
"We have goals to reach and the commitments made must be maintained. We have been working together for many years but the market is relentless so I hope that my feedback will result in an improvement." (Owner)
"I like this method. I know that certain things have already been said, however on this occasion I have the feeling that my words will not fall on deaf ears. If only for the fact that the purpose of this interview is just that." (CFO)
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CVALUE DIGEST

Find out about the advantages of using CValue. Contact us to receive a customized example for your company

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